Return Policy

Satisfaction Guarantee

We stand behind the quality of our eco-friendly upholstery cleaning services. Your satisfaction is our priority, and we are committed to ensuring you are happy with the results of our work.

If you are not completely satisfied with our service, please contact us within 48 hours of service completion, and we will work with you to resolve any issues.

Service Re-Do Policy

If you are not satisfied with the cleaning results, we offer a complimentary re-cleaning service under the following conditions:

You must contact us within 48 hours of the original service completion
The issue must be related to our cleaning process, not pre-existing damage or fabric limitations
We will schedule a return visit at no additional charge
This policy applies to the same items cleaned during the original service

Refund Policy

Full Refund Eligibility

Full refunds may be provided in the following circumstances:

Service was not performed as scheduled due to our error
Service was cancelled by us with less than 24 hours notice
Significant damage occurred to your furniture due to our negligence (subject to investigation)

Partial Refund Eligibility

Partial refunds may be considered for:

Service completed but results significantly below expected standards
Service interrupted due to equipment failure on our part
Agreed-upon services not fully completed

Refund Process

To request a refund:

Contact us within 48 hours of service completion
Provide details of the issue and photos if applicable
Allow us 5-7 business days to review your request
If approved, refunds will be processed to the original payment method within 10-14 business days

Non-Refundable Situations

Refunds will not be provided in the following situations:

Pre-existing damage or stains that were disclosed and discussed before service
Fabric limitations that prevent complete stain removal (as discussed during consultation)
Cancellation by customer with less than 48 hours notice (cancellation fees may apply)
Damage caused by customer after service completion
Dissatisfaction due to unrealistic expectations not discussed during booking
Services completed more than 48 hours before complaint is filed

Cancellation Policy

Customer Cancellations

If you need to cancel or reschedule your appointment:

More than 48 hours notice: Full refund or free rescheduling
24-48 hours notice: 50% refund or rescheduling with small fee
Less than 24 hours notice: No refund, but rescheduling may be available
No-show: No refund, full service charge applies

Our Cancellations

If we need to cancel your appointment:

We will provide as much notice as possible
Full refund will be provided if we cancel
We will offer priority rescheduling at your convenience

Damage Claims

While we take every precaution to protect your furniture, if you believe damage occurred during our service:

Report the issue immediately (within 24 hours)
Provide detailed photos and description
Allow us to inspect the damage
We will investigate and determine appropriate resolution

We maintain comprehensive insurance coverage for all services provided.

Dispute Resolution

If you have a concern or dispute regarding our service:

Contact us directly to discuss the issue
We will work with you to find a fair resolution
If we cannot resolve the matter, we may involve a neutral third party mediator

We are committed to resolving all disputes fairly and promptly.

Contact for Returns and Refunds

To initiate a return, refund request, or discuss any concerns about our service, please contact us:

Email: contact@valtoranshon.world
Phone: +44 478 569 6320
Address: 1 Grove Cres, Larkhall ML9 2JX, United Kingdom

Please include your service date, invoice number, and detailed description of your concern when contacting us.

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.